We strive to process and ship your order within 5-7 business days of receiving your order, however, order processing time is dependent upon several factors:
Processing time may vary depending on the time of year. Please allow slightly longer during the Holiday Season.
Please allow an additional 3-5 days for orders including printing and/or patches. While most lettering is held in stock, occasionally it will be necessary for us to special order lettering to complete your personalized order, which can take considerably longer.
Returns & Refunds
We hope that you will be happy with your purchase, but should you wish to return or exchange an item, please follow the instructions below.
Please inform us, either by email or by phone, of any item you intend to return within 14 days of taking delivery. All items must be returned with all outer packaging and labels intact and be in the exact condition in which they were received. Please include a copy of your commercial invoice with all returns. Please also note on the invoice the reason for return and whether you are requesting a refund or an exchange.
Returns will be inspected upon receipt. If a returned item is found to be non-faulty, correct, and of the correct size, We will not accept any costs incurred in returning the item. If an exchange item is to be sent, the customer will be responsible for the shipping cost on the exchange item as determined by value in our shipping rate chart. In the event that an exchange is requested but not available a refund will be issued. If a refund is to be issued, it will be in the amount of the purchase price of the returned item. It will not include the original shipping charge for the order.
If an exchange item is to be sent, the customer will not be responsible for the shipping charge on the exchange item. In the event that an exchange is requested but not available a refund will be issued. If a refund is to be issued, it will be in the amount of the purchase price of the returned item. It will only include the original shipping charge for the order if the faulty, incorrect, or incorrect size item was the only item in the original order, or if other items not returned from the order totaled less than 10% of the order's value.
Refunds are issued to the credit card used to make the purchase.
Why cyclists need to wear gloves? Because the thick pad on the gloves also can absorb the shock and reduce numbness in the hand. In addition, the gloves can be used to wipe the sweat and even protect riders from falling and sun tan(for female). All in all, buying a good pair of gloves not only can improve riding comfort, but also can increase the overall sense of clothing. We promise a 30-Day Money Back Guarantee and a 60-day Limited Product Warranty (caused by non-artificial breakdown).If you have any problems about the product, you can contact us at the first time. Our sizes are as following: Please attention: the size is measured by circumference. S: 5.5"-6.7" 14-17cm M: 6.7"-7.9" 17-20cm L: 7.9"-9.0" 20-23cm XL: 9.0"-10.2" 23-26cm To avoid the inappropriate size, please start measuring from the jaw of your palm. Cleaning tips Best washed by hand. You only need to soak the gloves with soap, then rub and wash, dry it in the shade. Never use hot water, bleach and other strong acid wash, and do not bask in the sun, because the material organization will be destroyed easily, which will cause pilling, fabric loose and gloves deformation and so on. If not, please remember the magic stick at the fit, so as not to let the magic paste it into cloth fabric pilling. Before using the washing machine, you'd better put the gloves into the laundry bag to reduce the likelihood of deformation.